Distressales Privacy Policy
Last Updated: 8 November 2025
Welcome to Distressales!
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our platform, whether through our website, mobile app, or any related services.
By using Distressales, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect different types of information to help us operate effectively, improve user experience, and ensure safety on the platform.
a. Personal Information
This includes information you provide directly:
Full Name
Phone Number
Email Address
Delivery Address
Business Details (for sellers)
Identification documents (if required to verify sellers)
b. Account & Profile Information
Username
Profile picture
Account type (Buyer or Business Owner)
Business verification details
c. Transaction Information
Orders you place
Products you list
Payment method details (we do NOT store card details)
Transaction history
d. Device & Usage Information
We may automatically collect:
IP address
Browser or device type
App version
Pages viewed
Time spent on the platform
Cookies and similar tracking data
e. Communication Data
Messages with sellers or buyers
Support requests
Reviews and feedback
2. How We Use Your Information
We use the information collected for:
a. Platform Operations
Creating and managing user accounts
Enabling buying and selling
Processing orders and payments
Delivering products and services
b. Improving User Experience
Personalizing recommendations
Enhancing platform performance
Fixing bugs and technical issues
c. Safety and Fraud Prevention
Verifying user identity
Monitoring suspicious activities
Preventing scams, fake listings, and fraud
d. Communication
Sending updates, notifications, and order status
Customer support responses
Marketing messages (you can opt out)
e. Legal Compliance
Following government regulations
Responding to legal requests
3. How We Share Your Information
Distressales does not sell your personal data.
However, we may share information with:
a. Sellers/Buyers
To complete transactions (e.g., name, phone number, delivery details).
b. Service Providers
Companies that help us run the platform:
Payment processors
Delivery partners
Customer support tools
Security services
c. Legal Authorities
Only when required by law or to protect user safety.
d. Internal Business Purposes
For audits, analytics, and service improvements.
4. Data Protection & Security
We use strong security measures to protect your information:
Encrypted data transmission
Secure server storage
Regular security audits
Limited employee access
While we work hard to protect your data, no system is 100% perfect. We advise users to follow safety guidelines, especially when dealing with other users.
5. Your Rights & Choices
You have the right to:
a. Access Your Information
Request a copy of the personal data we hold.
b. Update or Correct Data
Edit your details anytime in your account settings.
c. Delete Your Account
You can request account deletion at any time.
d. Opt Out of Marketing
Stop receiving promotional messages.
e. Manage Cookies
Adjust cookie settings in your browser.
6. Children’s Privacy
Distressales is not intended for children under 13.
We do not knowingly collect personal data from minors.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will notify users of major changes through:
Platform notifications
Updated date on this page
Continuing to use Distressales after updates means you accept the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 support@distressales.com
📞 Customer Care: [Your Phone Number]
🌐 www.distressales.com