Distressales Return & Refund Policy

    At Distressales, our goal is to ensure a safe, reliable, and satisfying shopping experience for both buyers and sellers. Because Distressales is a marketplace that connects business owners with customers, our return and refund process is designed to protect both parties while ensuring fairness and clarity.

    1. General Overview

    Distressales allows sellers to list and sell their products directly to buyers. Each seller is responsible for the quality, shipping, and fulfillment of their products. However, Distressales provides guidelines to ensure customers receive items as described.

    Buyers are advised to review product details carefully before purchasing.

    2. Eligibility for Returns

    A buyer may request a return or refund if:

    a. The item delivered is not as described

    Wrong size

    Wrong color

    Completely different item

    Wrong specifications

    b. The item is damaged or defective

    Product arrives broken or malfunctioning

    Product expires or spoils before use (where applicable)

    c. The item is missing parts

    Accessories, components, or attachments not included as advertised

    d. The seller fails to deliver the product

    Item not delivered after the seller’s stated delivery period

    3. Items Not Eligible for Return

    Certain items may not qualify for a return:

    Perishable goods (food, flowers, medicine)

    Personal items (underwear, beauty products, hygiene items) once opened

    Digital products or services already delivered

    Items marked as non-returnable by sellers

    4. Return Request Window

    Buyers can request a return or refund within 3–7 days after receiving the item.
    After this period, the transaction will be considered completed unless exceptional cases are proven.

    5. How to Request a Return or Refund

    1. Go to your Orders page on Distressales
    2. Select the item you want to return or refund
    3. Click “Request Return / Refund”
    4. Upload evidence:
    5. Photos of the item
    6. Unboxing video (recommended)
    7. Description of the issue
    8. Submit the request for seller review

    The seller must respond within 48 hours.

    6. Resolution Process

    a. If the seller accepts the return

    Buyer ships the item back (unless seller states otherwise)

    Seller issues a refund once item is received and inspected

    b. If the seller does not respond

    Distressales may step in to review evidence and make a decision.

    c. If the seller disputes the return

    Distressales will evaluate proofs from both sides and make a fair judgment.

    7. Refund Timeframe

    Once approved, refunds are processed within 3–10 business days depending on:

    Bank or payment provider

    Payment method used

    8. Buyer Responsibilities

    Provide clear evidence when filing complaints

    Return items in the same condition received (unless damaged on arrival)

    Not misuse the return system

    Fraudulent claims may result in account suspension.

    9. Seller Responsibilities

    Provide accurate product descriptions

    Ensure proper packaging and shipping

    Respond promptly to return requests

    Honor refunds when faults are legitimate

    Repeated unresolved complaints may lead to penalties or account suspension.

    10. Contact Us

    For further help or unresolved issues, contact Distressales Support:
    📧 support@distressales.com
    📞 Customer Care: (your number)